Maidstone Accommodation

"We researched the hotel on the internet but as it was important to get an early start I telephoned the hotel to check if we could get an early breakfast. They assured us we could through the night porter and at the same time took our booking. They did not advise us of the total price and we assumed it was that quoted on their website. The night porter saw us come down to have breakfast at 6 am and even said good morning. He then disappeared for 15 minutes leaving us to sit in a virtually unlit breakfast room with no coffee , milk of fruit juice. When I eventually tracked us down and asked him why he had left us he said we 'could do what we liked'. A subsequent complaint to the management, which was only answered after several emails and telephone calls received the response that the porter did not realise that we wanted breakfast. As he saw us enter the breakfast room at 6 am I would have thought that this was sufficient indication. I have yet to receive a response to my follow up complaint again after several emails." Alan Kendrick, Peterborough, Visited January 2008